RETURN POLICY:

Return the unused product within 14 days of purchase. No cash/credit card refunds will be issued. Store credit will be issued to all customers.

All sales on Closeout Items are Final.

All sales of DVD’s/Videos and swim trunks are Final.

In some cases, a 10% restocking fee may apply. The original shipping fees will not be refunded.

Except for shipping, there is no charge to exchange a product (For different size, or a different product) within 14 days. The customer is responsible for all additional shipping charges.

The original invoice must be provided and ALL tags (Kitesurfari and the manufacturer’s) must accompany all returns; all returns must be in “brand new” condition or it will be returned at the customer’s expense.

1. You must get a Return Merchandise Authorization (RMA) number from a KSI employee prior to returning a product (call or e-mail us): no exchange or credit will be issued without an RMA number.

2. Ship your item securely packaged directly to Kitesurfari. Packages MUST be prepaid - sorry we do not accept COD’s.

***For items covered under a manufacturer’s warranty, please follow their instructions. Please contact us at either (562) 596-6451 or e-mail us at info@kitesurfari.com if you have any questions about this return policy.

PLEASE PRINT AND FILL OUT THIS FORM AND INCLUDE IT WITH YOUR RETURN:

PLEASE DESCRIBE REASON FOR RETURN:

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

YOUR CONTACT INFORMATION:

Name_________________________________

Address________________________________

_______________________________________

_______________________________________

Phone__________________________________

E-mail__________________________________

r Request for credit

r Exchange For: ____________________________________________________

RMA #: ___________________________________________________________

PRICE MATCH POLICY:

If a lower advertised price is found within 5 days of purchase, get 110% of the difference back. The item must be in stock and ready to ship from the competitor’s store.